We value your choice to book our services and want to ensure you are well-informed about our cancellation and rescheduling policies. Please take note of the following guidelines:
Rescheduling: If you wish to reschedule your party to another date, we are pleased to offer this service at no additional cost. We understand that circumstances can change, and we want to accommodate your needs.
Cancellation and Refund: Should you decide to cancel your booking entirely, we provide the following refund policy:
If you opt for a complete cancellation, where your reservation is removed from our calendar, you will receive 50% refund of the total booking fee upon cancellation.
Example: if you paid $349, you'll only receive 50% as a refund which would be $174.50
Our rationale behind this policy is to ensure fairness and protect the availability of our time slots for all customers and staff. When you book with us, your reservation is allocated on our calendar, and this reserved time becomes unavailable to other potential customers. A complete cancellation means we might have missed out on other reservations for the same date and time. Therefore, the 50% refund is intended to cover the potential opportunity costs associated with your reserved time slot.
We appreciate your understanding of this policy, as it helps us maintain a fair and efficient scheduling process for all our customers.
Thank you for choosing our services, and please do not hesitate to reach out if you have any further questions or require assistance.